Patient + Family Services

Everything you need, at your service

We want your stay to be as comfortable as possible. Learn about the services we offer pediatric patients and their families at Tufts Medical Center.

Waiting areas

Tufts Medical Center offers family waiting areas that provide comfortable settings in which family members may talk or rest, away from a child’s room. These waiting areas are located on the sixth and seventh floors of the hospital. Additionally, you can contact your care provider or child’s nurse should you need additional assistance or other places to wait. All waiting areas have wireless Internet access.

Places to eat

Hungry? There are a lot of options inside the hospital and near Tufts Medical Center. We’ve put together a list of the restaurants, cafes and eateries nearby.

Find a place to eat 


Several 24-hour banking facilities (ATMs) are located throughout the hospital:

  • Santander ATM
  • Plaza level of Tufts Medical Center at 755 Washington Street 
  • Bank of America ATMs
  • North Building 1st floor corridor outside the Walter M. and Dorsey S. Cabot Emergency Department (enter through 830 Washington Street)
    Farnsworth Building at 171 Harrison Avenue, 1st floor
  • Citizens Bank ATM
  • 3rd floor of the Atrium near Chop’d and Top’d

Religious and spiritual support

We’re there for you during life’s most difficult moments. Tufts Medical Center offers onsite religious and spiritual support for patients and their families. If you’re interested in this type of support during your stay, please talk to your nurse or doctor.

Ethics consultation services

The Ethics Consultation Service is available to assist families who may be facing difficult decisions regarding the care of their child. Consultation may also be helpful if issues arise relating to communications or disagreements with the medical team supervising your child’s care. To speak with a member of the ethics committee, or request an ethics consultation, please contact the ethics coordinator through the Pastoral Care office at 617-636-2500.

Wait at home, not in a Boston ER

When your child needs non-life-threatening pediatric emergency room care in Boston, Tufts Medical Center at Tufts Medical Center allows you to check-in for an estimated treatment time so that you and your family can wait at home instead of in a Boston ER waiting room.

Learn moreTell the Pediatric ER You're Coming

Select your estimated arrival time: Tufts Medical Center - Pediatrics